The client is a large automobile company which is a Joint Venture between an international and Indian player. The client had two different applications for performance management one being used by the Indian Parent and the other being used by the JV partner. The competency system was developed a long time back and there were issues in application of the competency framework for the intended purpose and the client was not deriving any benefit from the existing competency framework.
2) Objectives of the intervention
The objective of the exercise was to review two systems operating in different parts of the company, create a common performance management process keeping in mind the benefits of each, creating a functional design and specification for the new Performance Management System and working with the client technology team to get the application developed and tested. The assignment also included a review of the competency framework and its application and rework on the same to suit the new environment and reality of the company.
3) Solutions offered by Talentonic
Both the running performance management systems were analysed and feedback taken from the top management as well as the users around the efficacy of each one and the short comings. The Competency framework being used along with its definitions and structure were also evaluated and decided that they required a significant change.
As part of the exercise the competency framework was refreshed completely and a new competency directory was created in partnership with identified resources from the client side through multiple workshops and approval process. The new competencies were mapped with the existing jobs and included as part of the performance evaluation process.
The performance management system was redesigned in consultation with the client with changes to suit the entire organization and the new requirements. Post finalization a functional specification document was created to help the IT team from the client to develop an online tool to track and manage performance. The new application has the ability to do performance planning, target setting, mid-term reviews and the final reviews. The system also has the ability to provide performance history for all employees. One of the key feature that was added included the ability of the system to provide reports around how effective was the cascade of the targets from top the bottom, which was done by providing the corporate and functional goals and tagging each of the personal goals with the corporate / functional goals which helped in creating a report around how many people were directly aligned to the organizational goals.
The application was developed by the client IT team with guidance and inputs from Talentonic and first level testing was conducted before the system going live.
The application has been developed and deployed for the client and is in active use. The new competency framework and the dictionary have been adopted across the organization and the client now has a single performance management for all employees.